SEN Ventures, your trust is everything. This policy explains how we collect, use, and protect the personal information you share with us.
2. Who Are We?
We are SEN Ventures Limited, based in Auckland, New Zealand. Our services include locating and marking underground utilities as per service plans. You can reach us through our website or contact form.
3. What Data We Collect & Why
Directly from you: Contact details like name, email, address, and phone number when you ask for a quote or make a booking.
Usage & technical info: Details such as your browser, device type, IP address, or how you interact with our site—collected automatically to improve your experience.
Optional details (if applicable): Payment info or transaction details, but only if you’re purchasing services that require them.
4. How We Use Your Data
To provide and manage services you request.
To communicate updates, billing, or important changes.
To enhance our website and services based on how you use them.
With your consent, to send marketing offers, updates, or newsletters. You can opt out at any time.
5. Cookies & Tracking
We use cookies or similar tech to make our site work, keep things secure, and understand how visitors use our site. You can adjust your browser settings to block or delete cookies—but some features may not work properly without them.
6. Sharing Your Data
We’ll only share your information with third parties when necessary—for example:
Service providers helping us run our operations (like hosting or emailing systems).
Legal, audit, or if required by law.
In the event our business is sold or merged, with the new entity taking on similar obligations to protect your data.
7. Keeping Your Info Safe
We implement reasonable safeguards—like restricted access and secure systems—to keep your personal data safe. However, no system is completely foolproof.
8. How Long We Keep Your Info
We retain your data only as long as needed to fulfill the purpose, such as fulfilling a service you requested—or as long as required for legal reasons (e.g., tax or compliance).
9. Your Rights
You can:
Ask us to show what data we hold about you.
Update or correct your data if it’s wrong.
Request deletion (unless we need to keep it for legal or operational reasons).
Object or restrict how we use your data if it’s based on legitimate interests.
Withdraw any consent you’ve given (e.g., for marketing).
Just email us or contact us via the website.
10. Changes to This Policy
From time to time, we may update this policy. We’ll post changes on our site and inform you when it’s practical to do so.
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